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How it works

How it works

How it works

U.S. Embassy Hanoi is selling surplus movable property (SMP) via an online auction. Each auction will be activated for a period of time, clearly stating the start and end date. This information is available on the information panel of the web application. During this period, you can actively take part and submit your bid for the surplus property. By participating in the auction, you acknowledge that you have agreed to purchase items “as is” on a nonreturnable basis, without any guarantee or warranty.

Maximum number of bids on one item is stated at each item. Increasing your bids is possible only in the local currency name. During the auction you should monitor your bids so you can react on all bids price development. 

Email for winners will consist of a link to the auction application where you can review your items, after successful login. 

Terms, and Conditions of Sale

  1. By participating in the auction, you acknowledge that you have agreed to purchase items “as is – nonreturnable basis”, without any REFUND, GUARANTEE or WARRANTY.
  2. Bidders are responsible for any charges, such as taxes or customs duties.
  3. Winners who refuse to pay for items within three (3) working days will not be allowed to participate in any future auctions.
  4. Receipt will be issued after the payment is confirmed by Embassy Cashier.
  5. Notice that all arrangements and cost necessary to effect removal of the property are the responsibility of the successful bidders.
  6. ALL sales are final, and the return of items is not allowed.
  7. The U.S. Government reserves the right to reject any bid that is considered not to be commensurate with the value of the property.
  8. In the event of a dispute as to the amount of the bid, the item, or item number, the U.S. Government reserves the right to re-offer the property.
  9. If there is any inconsistency regarding these rules, the English version will prevail.
  10. For vehicle: Releasing of vehicle to the winning bidders after bid payment, bidder will process/pay the applicable duties & taxes before releasing of vehicle to the winning bidder.

How to pay for your items

Payment for your items is possible only by bank money transfer to the Embassy bank account: 

  1. In the item "Message for recipient" fill in word " Your FULL NAME" and lot numbers you're paying for.

  2. In the item "Variable symbol" fill in your Unique Identification Number (UID) which can be found at "Winner's info" auction website section.

  3. In the item "Amount" fill in the total amount in the local currency of your bid(s).

  4. Description: Full Name + Lot Number

In the event you have bid on and won more than one item you can pay the total amount due for all items in one payment by ensuring all lot numbers are identified in the aforementioned “Message for recipient” field. Items can be retrieved only when successful payment has been received. Receipt of payment is considered complete when money reaches the U.S. Embassy bank account.

Note: It could take more than one day to transfer money from your bank to the U.S. Embassy bank. It will not be possible to pick up your items if your payment is not indicated on the U.S. Embassy bank account.


How to pick-up your items

In order to retrieve your items, you must present the original receipt of bank money transfer with all required details included in the payment paragraph above or a printed version of the Internet banking money transfer.

Any paid items that are not picked up during the scheduled time frame will be disposed of, and there will be no possibility for their retrieval. In special cases or circumstances, you may arrange a different pick-up date and time by contacting the auction manager.

After successful confirmation of payment for your items, our staff will move your items out to the front of the storage building. From that time on, you are the owner of your merchandise. You will have the full responsibility for subsequent handling procedures and removal from Embassy property in a timely manner. If items are not removed in a timely manner, they may be considered abandoned and disposed of.

Remember that you can only access the compound during the window of time specified in the email that was provided to you. You won't be allowed to enter the compound if you're late.