How it works

How it works/Terms and Conditions

• Participants can place bids within the start and end date/time of each auction.
• To place a bid, please register for an online auction account by clicking the “register” icon in the top right of the screen.
• After creating a user name and password, you will be able to continuously log in to monitor your bids by clicking on the “log in” icon in the top right of the screen.
• Please make sure to read the descriptions and condition of each lot before submitting any bids. All lots within this auction are considered “as is where is condition” and no returns of items will be allowed. 
• During the auction you should monitor your bids so you can react on all bids and price development.

• Once the auction ends, the winners of each lot will receive an email referencing the lots won and payment process.
• Please note, lot winners will have three business days to complete the payment process.
• If proof of payment is not received within three business days after the auction’s end date, the lot will be offered to the second place winner; and so on.
• Once payment is received, winners will be contacted to schedule pick up of lots won. 

How to pay for your items

Payment Process with GST

• Once the auction ends, the winners of each lot will receive an email referencing the lots won and payment process.
• Winners will also be contacted by auction managers to explain the payment process. 
• Winners are responsible for payment of GST or any tax levied by Indian government.
• Winners should produce a demand draft in favor of "US CONSULATE GENERAL CHENNAI" for their total bid value.
• Upon making payments the winners are requested to pick up their lots on the same day or as per the US government Chennai pick up schedule.
• All items must be picked up within 5 days after payment confirmation.

How to pick-up your items

Pickup

• After the lot winner provides proof of payment to the auction manager, the auction manager will then verify when the funds are received. This process may take some time.
• Once the funds are received, the auction manager will coordinate the pick up of each won lot. Please note that the winner is responsible for the movement of lots and should plan to carry, lift, and move each lot themselves. Please advise the auction manager in writing of the full name and phone number of the person responsible for picking up the lot. Auction managers will verify the identity of the person with their original Gov ID during the pick up process.
• Pick up of lots are expected within the 5 business days set by the auction manager. If a winner fails to pick up their lots within 5 business days, the lot will be considered forfeited. 
• Once lots are picked up by the winner or winner’s representative, the winner is the sole owner of that property and is responsible for subsequent handling procedures. 

Please contact the auction manager at ChennaiGSOauction@state.gov for more information.