How to pay for your items
Winners of the auction will be notified via e-mail within 48 working hours of the bid submission deadline. The payment for the purchase of the lots must be completed within 3 working days from the notification. If the payment is not completed before the deadline, it will be assumed that you have abandoned the purchase, and will be eliminated. The payment must be made in Euros and will only be received through a bank transfer. Bank account information will be sent after the bidding concludes.
1. In the "Message to Recipient" item, fill in the word "Auction" and the lot numbers you are paying for.
2. In the "Variable Symbol" item, fill in your Unique Identification Number (UID) which can be found in the "Winners info" section of the auction website.
3. In the "Amount" item, enter the total amount in local currency of your offer (s).
In the event that you have bid and won more than one item, you can pay the full amount due for all items in one payment, but all batch items must be identified as described in item 1 above. Items can be retrieved only when a successful payment has been received.
4. Once payment has been made for your item, send proof of payment (JPG, PDF) as well as ID of the winner to the email "BarcelonaOnlineAuction@state.gov" to schedule delivery.
How to pickup
In order to retrieve your items, you must present the original receipt of bank money transfer with all required details included in the payment paragraph above or a printed version of the Internet banking money transfer.
Any paid items that are not picked up during the scheduled time frame will be disposed of (six working days after auction close), and there will be no possibility for their retrieval. In special cases or circumstances, you may arrange a different pick-up date and time by contacting the auction manager.
